Refund Policy
A legal disclaimer
Last Updated: May 2026
At ThreadX, customer satisfaction is important to us. Please review our refund policy carefully before placing an order.
Personalized & Customized Products
Due to the custom nature of personalized items, all customized products are final sale and are not eligible for:
Returns
Exchanges
Refunds
This includes:
Custom names
Numbers
Personalized text
Special requests
Please double-check all customization details before submitting your order.
Non-Customized Items
Non-customized items may be eligible for return if:
Returned within 14 days of delivery
Unused and unworn
In original condition and packaging
Damaged or Incorrect Orders
If you receive:
A damaged item
A defective product
The wrong item
please contact us within 48 hours of delivery with clear photos and order details.
We may offer:
Replacement
Store credit
Refund (if applicable)
Non-Refundable Costs
Shipping costs are non-refundable unless the error was caused by ThreadX.
Order Cancellations
Orders may only be canceled before processing or customization begins.
Once production or shipping starts, cancellations are no longer possible.